We have had various issues with utilizing Adobe Acrobat Professional on the terminal server when making documents from Word. The installed Adobe Pro uses a macro built into Microsoft Word to create the PDF file, but it has proven to be very unreliable. From a development standpoint, we are working on building an API (programming interface) into TrialWorks that will create PDFs without the need of Adobe; that project is in progress.
In the mean time, we installed PDFCreator on the hosting server to facilitate PDF creation. It works simply but effectively. If you want to use it, simply go to PRINT in any application and use the "PDFCreator" printer. A screen will come up asking you to author the file -- very easy very quick. The file can still be opened in Adobe.
The right-click "Send as PDF" option in TrialWorks will continue to have issues until we release the new PDF creating API in TrialWorks. Check out our regular blog for info on that (we'll post it as soon as we have it http://trialworks.blogspot.com.
/author KJ
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